(1) Products that are not manufactured by Aetina. (2) Product malfunctions caused by natural disasters or improper man-made operation. (3) Self-modification, maintenance and disassembling of the product unauthorized by our company. (4) Damages caused during transportation due to improper packaging etc. (5) When the serial number label or temper tab is changed, damaged or lost. (6) Product serial number mismatch, worn or unclear. Do not send the RMA products described above for maintenance; Aetina will not be responsible for maintaining or returning them.
Aetina Corporation provides free maintenance services for products manufactured and sold by our company when the product malfunctioned due to defective materials and parts or normal use while under warranty. If you would like to return the product for repair, a RMA number must have to be assigned to you before you can return your products to Aetina. Please apply for this RMA number according to the procedure below. Alternately, you can also choose to apply for an RMA number through your contact salesman directly: