Aetina Corporation provides free maintenance services for products manufactured and sold by our company when the product malfunctioned due to defective materials and parts or normal use while under warranty. If you would like to return the product for repair, a RMA number must have to be assigned to you before you can return your products to Aetina. You can easily download an request form and upload it on website. Please apply for this RMA number according to the procedure below:
>> Download RMA Request Form
Please fill the RMA Request Form with complete information about the product, including the model name, quantity, serial number and a description of defective cause. After fill all the information, please send by uploading online or directly to the email@example.com
Aetina will set up a file and reply by your request with a corresponding RMA number after receiving the request. Customers have to fill out the RMA request form with all of the necessary information, including the gotten RMA number as well as contact information and shipping address.
The defective goods should send back to Aetina within 7 working days after receiving the RMA number. Customer should mark the RMA number on the outside of the box or package and include all relevant shipping documents (RMA request form/Invoice/Packing). Send to following address:
Address: 2F-1, No 237, Sec.1, Datong Rd., Xizhi Dist., New Taipei City, 221, Taiwan
Upon receipt of the goods, Aetina will check and file the actual returned item and then notify the customers.
Repair and testing of the goods will be applied, and Aetina will return the RMA as soon as possible within 14 working days after receiving it. If there are any problems that cannot be fixed with this time frame, Aetina will notify customers as early as possible.
RMA goods will be sent back to customers at the address specified on the RMA request form.