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RMA Service


Application Process for Return Merchandise Authorization (RMA)

Aetina Corporation provides free maintenance services for products manufactured and sold by our company when the product malfunctioned due to defective materials and parts or normal use while under warranty. If you would like to return the product for repair, an RMA number must have to be authorized before returning your products to Aetina. Aetina’s eRMA online service offers our partners and valued customers the easy-to-use and real-time RMA experience. It helps you to obtain the most updated repair status, test reports and tracking information at quick-accessible service.

If you don’t have an ID and password to login to Aetina eRMA system, please click Register Request to apply or request to your Regional Account Manager for more information.

>> Jump to eRMA system

>> View our Warranty Policy


RMA Procedure

(i) Sending Request

Login MyAetina/eRMA system and please fill the RMA Request Form through My RMA with complete information about the product, including the model name, serial number and a description of defective cause. Your request will promptly be sent to and handled by Aetina service team.

(ii) Reply RMA Number

Aetina eRMA system will set up the file and reply by your request with a corresponding RMA number after receiving the request. Customers have to print out the RMA sheet marked RMA number and returned with all of the authorized defective goods.

(iii) Sending Back the RMA Item

The defective goods should send back to Aetina within 7 working days after receiving the RMA number. Customer should mark the RMA number on the outside of the box or package and include all relevant shipping documents (RMA Sheet/Invoice/Packing). Send to following address:

 

Aetina Corporation
Address: 2F-1, No 237, Sec.1, Datong Rd., Xizhi Dist., New Taipei City, 221, Taiwan
Tel: +886-2-7709 2568 Fax: +886-2-7746 1102
Attn: Aetina Sales Department / (Name of Customer’s Account Manager)

 

  • (a) Customers are responsible for all shipping fees and insurance.
  • (b) If an RMA number was not applied beforehand, the RMA request form was not filled properly, or the RMA number was not marked according to the regulations, Aetina has the right to return the RMA in its original packaging.
  • (c) Please keep original package or better protection packing way in order to prevent any damage during transit. Aetina has the right to reject and return the RMA as received in case the package improperly.
  • (d) Please include the related documents (RMA Sheet /Invoice/Packing list) in carton.
  • (e) After the RMA dispatched, please e-mail the related documents (Invoice/Packing List/airway bill) to Aetina sales accordingly or to mail: aetina_rma@aetina.com and notify that the RMA has been sent in order to track and receive the product.

(iv) Receiving the RMA Item

Upon receipt of the goods, Aetina will check and file the actual returned item and then notify the customers.

(v) Testing and Repair

Repair and testing of the goods will be applied, and Aetina will return the RMA as soon as possible within 14 working days after receiving it. If there are any problems that cannot be fixed with this time frame, Aetina will notify customers as early as possible.

(vi) Return the Item to the Customer

RMA goods will be sent back to customers at the address specified on the RMA request form.

  • (a) Aetina will be responsible for the sending fees and insurance.
  • (b) Aetina can provide paid maintenance services for products that out of the warranty period. If Aetina chooses to provide repair services, the customer will be charged for the repair fees and component fees. Additionally, the needed repairing time depends on component acquisition. This could be approached by communicate our sale personnel accordingly.
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