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RMA Service
Application Process for Return Merchandise Authorization (RMA)
Aetina Corporation provides free maintenance services for products manufactured and sold by our company when the product malfunctioned due to defective materials and parts or normal use while under warranty. If you would like to return the product for repair, an RMA number must have to be authorized before returning your products to Aetina. Aetina’s MyAetina online service offers our partners and valued customers the easy-to-use and real-time RMA experience. It helps you to obtain the most updated repair status, test reports and tracking information at quick-accessible service.
If you don’t have an ID and password to login to Aetina MyAetina system, please click Register Request to apply or request to your Regional Account Manager for more information.
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RMA Procedure
(i) Sending Request
Login MyAetina/eRMA system and please fill the RMA Request Form through My RMA with complete information about the product, including the model name, serial number and a description of defective cause. Your request will promptly be sent to and handled by Aetina service team.
(ii) Reply RMA Number
Aetina eRMA system will set up the file and reply by your request with a corresponding RMA number after receiving the request. Customers have to print out the RMA sheet marked RMA number and returned with all of the authorized defective goods.
(iii) Sending Back the RMA Item
The defective goods should send back to Aetina within 7 working days after receiving the RMA number. Customer should mark the RMA number on the outside of the box or package and include all relevant shipping documents (RMA Sheet/Invoice/Packing). Send to following address:
Tel: +886-2-7709 2568 Fax: +886-2-7746 1102
Attn: Aetina Sales Department / (Name of Customer’s Account Manager)
- (a) Customers are responsible for all shipping fees and insurance.
- (b) If an RMA number was not applied beforehand, the RMA request form was not filled properly, or the RMA number was not marked according to the regulations, Aetina has the right to return the RMA in its original packaging.
- (c) Please keep original package or better protection packing way in order to prevent any damage during transit. Aetina has the right to reject and return the RMA as received in case the package improperly.
- (d) Please include the related documents (RMA Sheet /Invoice/Packing list) in carton.
- (e) After the RMA dispatched, please e-mail the related documents (Invoice/Packing List/airway bill) to Aetina sales accordingly or to mail: [email protected] and notify that the RMA has been sent in order to track and receive the product.
(iv) Receiving the RMA Item
Upon receipt of the goods, Aetina will check and file the actual returned item and then notify the customers.
(v) Testing and Repair
Upon receipt of the returned product, Aetina will promptly conduct inspection and repair services. Once confirmed, the product will be scheduled for return. Should any exceptional circumstances prevent completion, we will notify you in advance.
(vi) Return the Item to the Customer
RMA goods will be sent back to customers at the address specified on the RMA request form.
- (a) Aetina will be responsible for the sending fees and insurance.
- (b) Aetina can provide paid maintenance services for products that out of the warranty period. If Aetina chooses to provide repair services, the customer will be charged for the repair fees and component fees. Additionally, the needed repairing time depends on component acquisition. This could be approached by communicate our sale personnel accordingly.