Aetina Corporation provides free maintenance services for products manufactured and sold by our company when the product malfunctioned due to defective materials and parts or normal use while under warranty. If you would like to return the product for repair, an RMA number must have to be authorized before returning your products to Aetina. Aetina’s eRMA online service offers our partners and valued customers the easy-to-use and real-time RMA experience. It helps you to obtain the most updated repair status, test reports and tracking information at quick-accessible service.
If you don’t have an ID and password to login to Aetina eRMA system, please click Register Request to apply or request to your Regional Account Manager for more information.
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Login MyAetina/eRMA system and please fill the RMA Request Form through My RMA with complete information about the product, including the model name, serial number and a description of defective cause. Your request will promptly be sent to and handled by Aetina service team.
Aetina eRMA system will set up the file and reply by your request with a corresponding RMA number after receiving the request. Customers have to print out the RMA sheet marked RMA number and returned with all of the authorized defective goods.
The defective goods should send back to Aetina within 7 working days after receiving the RMA number. Customer should mark the RMA number on the outside of the box or package and include all relevant shipping documents (RMA Sheet/Invoice/Packing). Send to following address:
Address: 2F-1, No 237, Sec.1, Datong Rd., Xizhi Dist., New Taipei City, 221, Taiwan
Upon receipt of the goods, Aetina will check and file the actual returned item and then notify the customers.
Repair and testing of the goods will be applied, and Aetina will return the RMA as soon as possible within 14 working days after receiving it. If there are any problems that cannot be fixed with this time frame, Aetina will notify customers as early as possible.
RMA goods will be sent back to customers at the address specified on the RMA request form.